Visit our store in Berlin, Stuttgart or Hamburg to collect your e-bike. Make sure to bring your ID and Wolt Rider ID!
3.
Ride away and start earning!
Zoomo membership comes with maintenance and servicing included. Problems with the e-bike? Simply make an appointment and we will happily look at it for you.
Visit our store in Berlin, Stuttgart or Hamburg to collect your e-bike. Make sure to bring your ID and Wolt Rider ID!
3.
Ride away and start earning!
Zoomo membership comes with maintenance and servicing included. Problems with the e-bike? Simply make an appointment and we will happily look at it for you.
We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is: - 24/7 access to your Zoomo e-bike - Battery Charger - Phone Holder - Phone USB Port for charging on the go - Secure D-Lock - Wear & Tear Maintenance - Customer Support - Safety Induction
Can I buy one of the bikes?
No. We are not offering customers to buy the bike today in Germany. Stay tuned for any change.
How do I book a return?
To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns are submitted to conditions as per your rental agreement. You must return the bike to the location you picked it up from. If you have a more urgent return, please message our team at hello.de@ridezoomo.com.
What do I do if my bike needs a repair?
Wear & tear repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a message at hello.de@ridezoomo.com.
What happens if I lose my bike or it gets stolen?
Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Theft cover options to reduce your liability.
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