What is a Zoomo Refurbished E-Bike?
These are e-bikes (typically ex-rental or ex-subscription) that have been fully inspected, serviced, and approved by our expert mechanics.
They are certified as safe, reliable, and ready to ride, having undergone a rigorous multi-point check to meet our high standards.
What condition will the bike be in?
Our used bikes will have a full service before sale, and will be in the top quality condition you'd expect from Zoomo. They will have some cosmetic damage as they are used vehicles, but this won't affect performance.
Every used bike undergoes a comprehensive service and is brought to the high-quality standard you expect from Zoomo. While some cosmetic damage may be present due to prior use, this will not impact the bike's performance.
What is the warranty on a refurbished e-bike?
Your refurbished e-bike comes with a Zoomo limited warranty covering manufacturing defects on the frame and certain components.
Please refer to your purchase agreement for the exact coverage period. Normal wear and tear is not covered.
Can I transfer my warranty to someone else if I sell it?
The warranty is not transferable. If the bike develops a fault, any necessary repairs will need to be paid for by the current owner.
Does my purchase include a charger and keys?
Yes, every Zoomo e-bike comes with the required charger and all necessary keys (e.g. for the battery lock). Important to note that we do not sell battery chargers separately.
Can Zoomo help me if my e-bike is stolen?
No, Zoomo does not currently offer a recovery service for purchased bikes. We strongly recommend you install an apple airtag or similar to keep track of your bike.
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