Contact information

Get in touch
Want to learn more about Zoomo? Send us a message and we'll get back to you as soon as possible.
Need more info? Check out our Help Center
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Existing customers

If you already have an account with us, visit  the MyZoomo app where you can:
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Book a service
Update your profile
Contact support
Report a theft
Return your bike

Support hours (EST):
Monday - Friday: 11:00am - 7:00pm
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Locations

Our
stores
Toronto
→

1354 Queen St W,
Toronto, ON M6K 2K7
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Opening hours
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hello@ridezoomo.com

FAQs

Do I need to be a delivery courier to rent a bike?

No. While our bikes were designed for delivery riders, they are still able to be ridden by anyone.

What’s included with my bike subscription?

We want you out riding as soon as possible, so we’ve loaded it up with tons of extras to make that happen. Included in your subscription is:

  - 24/7 access to your Zoomo e-bike
  - Battery charger
  - Phone holder (Subject to availability)
  - Phone USB port for charging on the go
  - Secure U-lock
  - Full maintenance & customer support
  - Safety induction

How do I book a return?

To schedule a return, go to "Rider Hub" in the footer of the website. Note, returns require 7 day’s notice as per your rental agreement. You must return the bike to the location you picked it up from. You must continue to pay rent until the end of this 7 day period. If you have a more urgent return, please message our team at hello@ridezoomo.com

What do I do if my bike needs a repair?

Repairs and servicing are included in your subscription. You can book your service or repair in the 'Rider Hub' in the footer of the website, or click here. If it’s urgent, please send us a direct message through the chat or email us.

What happens if I lose my bike or it gets stolen?

Please immediately report to the police and notify Zoomo representatives. A secure lock is included in your rental with Zoomo and we will also provide you with a guide on how to lock your bike securely. We also advise that you take out Theft cover options to reduce your liability.